South West Slates
1-3 Station Road
Looking for some help? Questions? Comments? Just want to chat? Contact us via the live chat button for any product issues, damaged goods, or warranty inquires. We typically respond within 24 hours during the week, and a little longer over the weekends.
If for any reason you have changed your mind about your purchase, or the item you received is faulty, damaged, or otherwise not as described on our website, we offer a full refund (excluding shipping costs) for up to 30 days from the original purchase date. This excludes personalised items unless deemed faulty or damaged.
To claim a return or exchange, please contact us via email or our live chat with your Order Number, reason for your return, and (if applicable) evidence/photos of any product faults. We will be happy to ship you a new item, or refund the price you paid for the product (excluding shipping costs). This excludes personalised items unless deemed faulty or damaged.
To be eligible for a return, your item must be unused and in the original packaging (in a resellable condition). We will review your email prior to shipping your product back to us. Please make sure the returned product is carefully wrapped and provide a tracking number (if possible) for all return items, as we are unable to refund items that are damaged due to improper protection and we are not responsible for lost or damaged products being returned to us.
We ask that you allow up to 5 working days for us to process your refund after we have received your returned item. Once we have inspected the item and assessed that it is in an acceptable condition, we will credit the original payment method according to the processing time of your bank.
Orders are typically processed within 48 hours, however, orders placed on a Friday will most likely be processed on the following Monday.
Standard Delivery is FREE on all orders. It is important to note that our FREE Delivery service does not include tracking information. Shipping time frames depend on your location within the UK, but typically takes 2-3 working days via Royal Mail.
We strongly recommend that you dispatch to a reliable address, as South West Slates is not responsible for lost or stolen orders.
Physical addresses are preferred, as we are unable to guarantee the safety of items delivered to PO Boxes or Parcel Lockers.